Application Trainer

The Application Trainer is responsible for the delivery of both on-site and virtual training of Tyler’s Courts and Justice software solutions. The position is client-facing and requires the application of adult learning knowledge, hands-on instruction and an understanding of courts and justice solutions to achieve desired results.

Responsibilities 

• Deliver live, virtual training courses covering Tyler Courts and Justice software products
• Create, refine, and deliver written materials in support of training initiatives
• Assist in the planning and organization of training assignments, in line with project deadlines and expectations set forth by management and the client contract
• Manage multiple client training tracks simultaneously to deliver engaging, customized instruction, while engaging in content production and refinement
• Curate existing client-facing documentation, ensuring adherence to Tyler brand standards, and keeping all documentation current and adapted to the most current release.
• Schedule and coordinate all aspects of training execution, including virtual platform, date/time, materials, and attendance
• Coordinate with client and project team to address specific client needs or requests, and to gather unique client information.
• Collect, compile, and report results of training engagements, including satisfaction survey results in a Training Completion Report for each client
• Facilitate learning using a variety of instructional methods and activities to maintain user engagement
• Provide hands-on practice opportunities through guided exercises and independent practice scenarios
• Support and coach users with varying levels of technical proficiency, as they gain mastery of the software. Remediate and guide those who require additional reinforcement of content
• Represent the Tyler brand, mission, and values at all times, with clients and fellow employees
• Perform other job-related duties and responsibilities that may be assigned

Location

Chicago, Illinois | Remote

Travel

10-25%

Qualifications

• BA/BS in Education, Communications, or another applicable degree required
• Must live in Illinois
• Previous experience training or onboarding a plus
• Foundational knowledge of adult learning theory and the application of learning science required
• Ability to learn independently and manage competing priorities, while constantly expanding knowledge and skills
• Excellent interpersonal skills, including verbal and written communication, strong customer service instincts, and teamwork
• A “do what it takes” approach to solving problems and delivering quality learning experiences
• A positive attitude and the ability to calm those around you
• Excellent people skills and the ability to build relationships
• A strong work ethic and sense of ownership in all efforts
• Knowledge of Tyler’s Courts and Justice product suite a plus