Cultural Care & Community Manager - Bilingual

Equality Health

Texas, United States Remote

Full time

Dec 15

About the Organization:

Equality Health, LLC is a Phoenix-based whole-health delivery system focused on transforming value-based care delivery with population specific programs that improve access, quality, and member trust. Our mission is to ensure diverse populations receive quality healthcare that improves and enriches their lives. Through an integrated technology and services platform, culturally competent provider network and personalized care model, Equality Health helps managed care plans and health systems improve outcomes for diverse populations while simultaneously making the transition to risk-based accountability.

 About the Role:

The Cultural Care & Community Manager, in close collaboration with the Cultural Care Product Manager, provides training, coordination, and administrative services to implement the Equality Health (EQH) Cultural Care Model throughout the agency, internally and externally. This individual fully executes on all aspects of planning, implementation, communication, management and follow up, related to cultural care training and community engagement. The Cultural Care & Community Manager promotes EQH message and programs through social media webinars, speaking engagements, podcasts, and community engagements.

Responsibilities:

  • Facilitate cultural care trainings in a personalized and relevant way, through live-in person or virtual formats, from small to large audiences.
  • Work collaboratively with members of the EQH enterprise to coordinate and execute trainings for EQH network practices, community-based organizations, and internal staff.
  • Serve as a host and guest interviewer on a monthly webinars and podcast segments as well as other recorded EQH editorial materials.
  • Host/moderate live English/Spanish pre-recorded monthly webinars on topics related to health, wellness, and disease management.
  • Collaborate with internal stakeholders to develop English/Spanish webinar and podcast content.
  • Is fluent in cultural adaptation and can integrate this expertise into community outreach and engagements including video and social media communications.
  • Oversee monthly webinar production in its entirety – identify subject matter expert as guests, support scheduling and coordination of interviews, research the subject, and prepare the scripts.
  • Participate in rehearsals, including interview dry-run sessions, promo buildup and logistics on day of taping.
  • Promote finished productions through social media outlets.
  • Serve as brand ambassador at mainstream and Hispanic events within the community and on various media outlets.
  • Develop and maintain new contacts and/or partnerships in the community.
  • Engage and coordinate with marketing department on community engagements, media opportunities, and visibility events for EQH.
  • Require travel to provider practices, community-based organizations, and EH locations including in-state and out-of-state.

Required Education, Knowledge, & Experience:

  • Associate degree in Health or Life Sciences or a related field of study; or an equivalent combination of education and/or experience
  • Minimum three (3) years of experience professional training, public speaking expertise, and community relations in a related industry.
  • Bilingual; able to read, write and speak Spanish and English
  • Demonstrated knowledge and understanding of cultural competence and culturally congruent care in underserved and vulnerable populations.
  • Excellent communication, public speaking, presentation skills, organizational skills and problem solving.
  • Excellent verbal, written, and interpersonal communication skills; highly collaborative team approach to work
  • Proficiency with MS Office suite and using web-based technologies 

Highly Preferred Skills, Abilities, & Qualifications:

  • Possess familiarity and comfort with being on camera.
  • Successful record of managing multiple projects with demonstrated ability to work independently in matrixed and rapidly changing environments.
  • Ability to vary the language and tone of messages based on target audience
  • Independently motivated and driven to achieve goals and seek continuous improvement in knowledge and skills.
  • Understanding of health disparities and cultural differences in healthcare

A Great Fit - Those successful in the role will have the following attributes:

  • Driven by our mission – You have a personal connection to our mission.
  • Urgency and Focus – You learn rapidly and eagerly and work with a sense of urgency while ensuring alignment to our priorities.
  • Unity and Collaboration – You seek what is best for EQH and are ego-less in your search for the best ideas.
  • Deliver on your work – You take on commitments, tackle the obstacles, and do what it takes to deliver impact. You focus on driving great results. If you have an issue or need help, you notify early.
  • Walk the talk – You do what you say you will do. You recognize the importance of your leadership shadow.
  • Challenge the status quo – You prefer to take the road less traveled and are motivated to be a healthcare “rebel”.
  • Change agile – You recognize that flexibility and agility are hallmark traits for high growth companies.
  • The Fatal Flaws – you will not succeed in this role if you demonstrate the following behaviors/mindsets, among others:
  • Lone Wolf – We’re a high performing team that expects all on the team to act like a founder – grab loose balls, jump in from the sidelines and offer help; and take pride in the accomplishments of the organization, team, and yourself.
  • Dislike Ambiguity – You like comfort rather than challenge. You desire your days and work to be highly structured and defined.
  • Risk Averse – You hesitate to make decisions because you fear being wrong.

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