Customer Success Manager, CB4 (Remote)

Gap, Inc.

Anywhere Remote only

Full time

Sep 1

About The Role

CB4, part of world-leading retail Gap Inc., is looking for top talented Customer Success Manager to join our CS team.

This is a unique opportunity to join an amazing start-up environment while backed by a Fortune 500 company. You will work on innovative products for Gap and an array of international customers. Make a true impact breaking into the global, multi-billion-dollar retail analytics market and revolutionize the status quo by introducing pattern recognition and machine learning strategies

What You'll Do

  • Establish consultative and trusted relationships with all levels at client organizations
  • Identify customer objectives and align with product capabilities
  • Monitor customer data sources and create proactive solutions based on analysis
  • Drive upsell opportunities into CB4's existing client base
  • Develop best practices and process strategies
  • Understand client business goals and anticipate future needs to deliver optimal solutions
  • Drive planning sessions to ensure client is able to fully leverage CB4 to meet their performance and operational efficiency goals
  • Conduct business reviews with customers
  • Exceptional communication skills and organized project management
  • Elicit feedback to act as an internal advocate for customers
  • Communicate regularly with the customer to evaluate satisfaction

Who You Are

  • BA/BS degree or similar college level education
  • 2+ years of experience in Customer Success, Account Management, Consulting or related work
  • Superior client service and relationship skills
  • Strong analytical and problem-solving skills
  • Experience facilitating sessions with Executive level stakeholders
  • Experience creating and presenting world class presentations
  • Ability to thrive in a fast-paced environment with tight deadlines
  • Benefits At Gap Inc.Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.


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