Onboarding Coordinator

The Princeton Review

Anywhere Remote only

Part time

Jul 27

Description

About The Princeton Review: The Princeton Review is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school–bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 19 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedInYouTube and Instagram.

Job Description

The Princeton Review/Tutor.com’s Learning Services Team manages a remote workforce of over 3000 tutors. Tutor.com is regularly recruiting and onboarding tutors to serve our growing user base. The Part-Time Onboarding Coordinator is a critical member of our staff. Reporting directly to the Director of Onboarding, the Part-Time Onboarding Coordinator supports all aspects of the onboarding process including processing and reviewing applications, communicating with potential candidates, directing candidates through the various steps to completion, tracking applicant progress and recommending policy and procedural changes.

 Major Responsibilities:

  • Provides support to the Onboarding Specialist through duties that include the following:
  • Formatting and sending Part-Time Employee (PTE) paperwork to assist with weekly volume as needed
  • Tracking receipt of completed PTE paperwork sent
  • Responsible for weekly email to lagging paperwork recipients
  • Responsible for bi-weekly or monthly cleanup of non-responders
  • Trained in the tracking document to know where in the process applicants are and how to provide support
  • Other duties as required
  • Provides Level 1 Support for the whole Onboarding team:
  • Answer basic applicant inquiries
  • Answer PTE applicant inquiries
  • Escalate tickets to the Onboarding Associate, Specialist, or Director for more complex issues as needed
  • Onboards new tutors as needed
  • Assists in driving applicants through the process through email and phone outreach as directed
  • Other duties as required

Education, Background, Experience & Qualifications:

  • Must have graduated from a four-year college or equivalent work experience. Degree in education is preferred.
  • Strong organizational skills, attention to detail and the ability to manage multiple projects simultaneously are required
  • Must have excellent skills with Excel
  • Creative problem-solving skills
  • Experience working with the public and possess a strong commitment towards customer service.
  • Ability to prioritize work and meet deadlines
  • Light tech support skills a plus
  • Excellent oral and written communication skills
  • Ability to work independently

Please note that the above-referenced position can be performed anywhere in the United States except in the following states: Arkansas, Hawaii, Idaho, Mississippi, North Dakota, Rhode Island, South Dakota and Wyoming.

 The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on https://recruiting.ultipro.com/TPR1000TPR/OpportunityCreateany of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions.

 

The Princeton Review is a drug free workplace.

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