The Program Manager is an experienced professional who provides support and leadership to Reach Out and Read program sites by fostering engagement and assuring quality. The Program Manager is a valued strategic contributor to the Northwest team and works closely with the Reach Out and Read Northwest Program Director and teammates in Oregon and Washington to sustain, expand, and enhance Reach Out and Read program sites. The Program Manager cultivates relationships with medical providers and strategic community partners to help sustain our impact and expand our reach.
This is a highly relational job, both within a virtual team, and when working directly to support our medical clinic partners. As the Program Manager you will need to be a problem solver eager to learn new skills and technology, adapt to an evolving and growing organization, and work as an effective team member with colleagues in virtual and in-person working environments. It requires a commitment to equity combined with the ability to influence without direct authority and diagnose systems challenges, while respecting and supporting clinic and family cultures. The position provides a unique opportunity to contribute to taking a nationally proven program to scale in the Northwest, while simultaneously providing creative, collaborative leadership to engage the health care system in broader efforts to support child, parent, and community well-being. This role reports to the Regional Program Director.
Your Key Responsibilities Will Include:
Supporting High Quality Program Implementation (60%)
- Develop relationships with clinical and administrative staff to cultivate Reach Out and Read champions and advocates.
- Collaborate with ROR clinic teams to support implementation of the ROR model with high fidelity. Conduct meetings to assess adherence to the model, identify strengths to build on to enhance engagement and support to patient's parents/caregivers, identify opportunities to overcome barriers that negatively impact quality, and develop and monitor action plans to assist clinics in achieving improvement goals.
- Build partnerships with health systems through interactions with clinic contacts, articulating best practices for program sustainability, and supporting the engagement of system leaders and decision makers.
- Guide new clinics, as assigned, through the application and program implementation process.
Program Data and Reporting (20%)
- Assure clinics’ completion of twice-yearly progress reports. Analyze, understand, and address barriers to accurate and timely completion.
- Review progress report data and use it to inform improvement plans, quality ratings, and clinics’ understanding of program performance.
- Continually track and document program data, using established tools and databases and maintain accurate data within the myROR database.
- Gather, analyze, and report data to support funding applications, partnership development, and advocacy activities.
- Collect anecdotal data, stories, testimonials, photos from ROR program sites and participants for use in development and communications
Book Support and Funding (10%)
- Support clinics in book selection and ordering.
- Support efficient book tracking processes.
- Steward the ongoing contribution of book funds from clinics who have made book purchasing commitments.
- Identify programs in need of book funding support and collaborate with the Regional Program Director to use an equity lens in the allocation of funding to individual clinics.
- Coordinate the distribution of book funds and/or books to clinics when funds are available.
Partnership Development and Sustainability (10%)
- Assist the Regional Program Director in implementing local, regional, and statewide partnerships.
- Provide information and support to clinics regarding partnership opportunities that help sustain and enhance their programs.
- Attend relevant community and coalition meetings as assigned and in alignment with organizational goals.
- Program Managers are expected to take on additional duties as assigned.
Qualifications and Experience
There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. We’ll honor your lived and professional experience as key aspects of your candidacy for the role and prioritize applicants with experience dismantling the structural inequities that disproportionately impact children and families with traditionally marginalized identities. We are most likely to be interested in your candidacy if you can demonstrate many of the qualifications and experiences listed below:
- Commitment to increasing equity in opportunity and outcomes for children, and to recognizing factors known to significantly impact differential outcomes for children, including race, ethnicity, language, and socio-economic status.
- Experience providing program implementation and/or professional development support within the fields of health care, early education, literacy, parenting support or related fields.
- Demonstrated ability to coach, influence, mediate, and deliver results through others using excellent interpersonal, oral, and written skills, creative problem-solving, and attention to detail and follow through.
- Ability to prioritize multiple tasks, meet deadlines, take initiative and direction, and adapt flexibly within a growing organization and a changing healthcare and political environment.
- Self-motivated worker who functions effectively in a virtual work environment while being an enthusiastic, collaborative team member, and effectively uses electronic communications systems as primary work processes, including database systems, internet use, and MS Word, Excel, Outlook, and PowerPoint,
- Demonstrated success cultivating and sustaining partnerships and relationships among diverse stakeholders and organizations.
- Ability to analyze, synthesize, and utilize data to determine trends over time to develop plans and communicate with internal and external stakeholders.
- Full time, exempt position. The Program Manager works from a home-based office and may reside in the greater Portland, OR area.
- Regular travel throughout an assigned region, plus availability to attend team retreats, site visits, and meetings in Oregon and Washington and one to two national meetings per year is required. Some overnight travel will be required.
- While Reach Out and Reach does not currently require employees to be vaccinated against COVID-19, Reach Out and Read program sites may require vaccinations and will consequently require the individual in this role to be vaccinated against COVID-19 to perform the duties of the position.
Compensation and Benefits
Salary will be competitive with similar roles at non-profit organizations of a comparable size, and you will receive a robust benefits package. The target salary for this position is $70,000. We offer medical, dental, and vision insurance, 401(k) retirement plan with match, paid time off, and more.
Commitment to Diversity
Reach Out and Read is committed to building an organization that embraces diversity, pursues equity, and fosters an environment of inclusion. ROR sits at the intersection of health and education, uniquely positioned to play a critical role in addressing systemic disparities and inequities in the public health framework. ROR strives to be an antiracist organization, using its influence to fight against social injustice by supporting a culture of learning, empowerment, equity, and a deep appreciation for the unique experiences that we each bring to our communities. And, we believe that changing the world begins with holding ourselves and our workplace to that same standard.
About Reach Out and Read
Founded in 1989, Reach Out and Read is a national non-profit organization working to ensure all families have the opportunity to create meaningful everyday moments through shared reading aloud and building relationships. By leveraging pediatric care to champion the positive effects of reading daily and distributing books, Reach Out and Read gives young children a foundation for success and reaches 4.2 million children across the country – half of whom identify as BIPOC and a quarter of whom come from low-income families.
Reach Out and Read’s trained pediatric providers use books as a diagnostic tool during regular check-ups and teach parents how to engage their child with a book to promote positive parent-child interactions during the rapid brain growth between birth and age five. The daily practice of reading aloud with a parent supports children’s literacy and math skill development, their social-emotional development, and prepares them for future success in school. Working together with over 6,000 clinics and 33,000 medical providers, we leverage our three decades of expertise, build on our literacy foundations, and engage our shared networks as a catalyst for change, focusing on equitably strengthening and deepening our impact on the children, families, and communities we serve.
Reach Out and Read is the only national early literacy intervention delivered through pediatric care providers. The program has been the subject of over 20 independent studies, the largest body of scientific research for any psychosocial intervention in pediatrics. Research shows that children served by Reach Out and Read are read to more often, enjoy sharing books more, and have better expressive and receptive language skills.
About Reach Out and Read Northwest
- Reach Out and Read Northwest reaches 200,000 families and provides over 330,000 books annually through 3,200 medical providers in over 400 clinics.
- 62% of children served are from families with low-incomes, 42% are children of color, and 21% speak a home language other than English.
To learn more about Reach Out and Read, visit www.reachoutandread.org.
Equal Opportunity Employer
Reach Out and Read is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status. Reach Out and Read is compliant with the Americans with Disabilities Act and we are committed to making special accommodations for your interview or work as a member of our team. If specific accommodations are needed, please email HR @ reachoutandread.org and our HR team will work to accommodate your needs.