Manager, Student Affairs

Relay GSE

US only Remote only

Full time

$74.3-111.4k (annually)



Aug 31

Location: Flexible within the US

Type: Full-Time 

Start Date: October 1, 2023 

Relay Graduate School of Education (Relay) is an accredited not-for-profit institution of higher education serving thousands of educators from across the country, from pre-service teachers to system-level leaders. Our mission is to ensure that all students are taught by excellent educators, in order to build a more just world where every student has a clear path to a fulfilling life.

Reporting to the Director of Student Affairs, the Manager of Student Affairs will play a vital role in improving equitable experiences and outcomes for Relay's graduate students. This position involves gathering and analyzing data to provide recommendations, collaborating with faculty and staff, and ensuring an inclusive experience that promotes student success in alignment with the goals of the Student Affairs and Student Services (SASS) department.


Student Affairs Project Management (30 - 50%)

  • Develop and manage the Student Orientation project plan, including key timelines, action steps, and stakeholder responsibilities, ensuring project milestones are met from Fall to Spring. 
  • Lead annual kick-off meetings with various teams (e.g., Student Financial Services, Registrar) to establish expectations, timelines, and goals for a successful Student Orientation.
  • Collaborate with stakeholders to incorporate their needs into the project plan and support them in meeting deadlines through office hours and guidance.
  • Review and facilitate the editing and approval process for student orientation content updates from teams.
  • Maintain a productive relationship with a 3rd party vendor, Vector, to ensure federally compliant trainings and smooth integration within our Student Platform, Canvas.
  • Conduct testing with advising staff to identify and resolve errors prior to student orientation.
  • Assist with the annual review and updates of the Student Handbook.
  • Draft new student policy language aligned with the Director's vision.
  • Manage the incorporation of new policy language into the handbook after completion of the Student Affairs editing, review, and approval process.

Student Affairs Data Collection & Analysis (20 - 40%)

  • Coordinate and facilitate data collection and reporting for the Academic Review Board meetings
  • Analyze student data and present findings at the Academic Review Board meetings to help inform process improvement project plans for the Fall & throughout the year   

Compliance Management (20%)

  • Manage Veterans Affairs benefits by project managing each state’s renewal process to ensure we meet every states’ deadlines & requirements and completing the renewal & certification process for students each semester 
  • Design and implement revisions to the tracking and renewal process for efficiency and compliance.
  • Collaborate with regional and research teams to collect data for Veterans Affairs submissions (renewals and new states).
  • Support safety reporting, including the completion of the Clery report, the Annual Security Report, and other state-mandated reporting on a yearly basis.
  • Track and compile relevant data to complete each report in accordance with federal and state guidelines.
  • Conduct annual evaluations of Relay's practices to ensure compliance with all regulatory guidelines (e.g., FERPA, HIPAA, Title IX, and state guidelines).
  • Assist with data collection and drafting of report language.

Support (10%)

  • Answer student inquiries in the student support ticket desk.
  • Review request and update article information in the Relay Support Center as needed.
  • Provide direct student support through scheduled Zoom and phone calls, and answer emails as necessary.
  • Participate in at least one institutional service opportunity (e.g. participation in working groups, membership in committees)
  • Participate in relevant professional organizations and associations as a representative of Relay GSE SASS to inform the Student Affairs team of trends in higher education and providing recommendations for implementation as needed
  • Other duties as assigned in support of the SASS team goals and vision


First and foremost, the Manager of Student Affairs must share the Relay community’s commitment to working together to improve student growth and achievement through phenomenal teacher preparation grounded in diversity, equity, inclusion, and anti-racism. Additionally, for this position we’re looking for candidates that possess a combination of the following skills:

  • At least 3 years of work experience
  • At least a Bachelor’s degree in a related field (counseling, student development, student personnel, etc.)
  • At least 3 years of experience supporting students
  • Systems-thinking with strong organizational skills 
  • Strong student and team orientation and collaborative nature 
  • Ability to work efficiently and
  • Strong interpersonal communication skills 
  • A demonstrated passion for urban education and closing the opportunity gap 

Relay prepares teachers and school leaders to teach students of all identities and backgrounds in order to push toward a time when this country no longer faces stark educational inequities. We recruit, develop, support, and retain a diverse staff, faculty, and graduate student body because we are committed to creating a diverse, inclusive, and actively anti-racist institution. We know, and the data supports, that diversity, equity, and inclusion cultivate an environment in which people of all backgrounds can thrive and this is critical to achieving our mission of educational excellence and equity.

To fulfill that commitment, Relay encourages applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you meet a majority of the qualifications and see yourself in this role, we would love to see your application!


Relay is committed to creating and maintaining a compensation and benefits system that supports our ability to recruit and retain a diverse and talented team. As we make decisions about compensation, we will be guided by the following values: clarity, consistency, and internal equity. The salary range for this role is $74,250 - $111,375. New hires will be offered a salary at the starting point of the range to allow for an equitable starting salary process and continual salary growth during an employee’s time at Relay GSE.

To ensure internal pay equity:

  • Relay does not currently differentiate starting salary offers based on years of experience,
  • All staff salaries will be capped at the salary range maximum, and
  • Relay does not negotiate salary offers.

Relay offers a comprehensive total rewards package. For full-time roles, this includes health insurance benefits, disability and life insurance, retirement plan, professional development, gym reimbursement, adoption assistance, paid time off (PTO), parental leave, etc. To learn more about Relay’s benefits, please visit here.  


Employees must have a primary work location within the US. Relay is a registered employer in the following states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Washington State and Washington DC. Those who perform work from other states within the US not listed here, will be subjected to NYC state withholdings as Relay is headquartered in New York City.


Relay highly encourages all employees to be fully vaccinated with an FDA or WHO authorized vaccine. Relay abides by each state’s requirements, and acknowledges those may change over time. If moved forward to the phone screen stage, you will have the chance to ask your recruiter more about this policy. 

Relay Graduate School of Education provides equal employment opportunity for all applicants and employees.

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